How to order?
Shopping online is easy. You can browse our site, using the various categories to search for a wide range of items. If you see an interesting article, just click on the picture or hyperlink to find out more. Alternatively if you already know the item, you can use our "Quick find" function and type in a key word or the item number. The following page will show the results. Just click on the "Add to Cart" Button and the item will be placed into your shopping cart. You can continue to add further items to your shopping cart until you are ready for checkout. At any time you can check the contents in your shopping cart and make amendments to it.
Once you are finished with shopping, click on the "Checkout" button and follow the easy steps to complete your order. |
Back to top
|
Shipping Charges
All of our items are calculated to offer our customers the best possible price. In addition we have to recover the costs for dispatching the goods to our customers. After calculating the total value of items ordered, we add a charge for Postage & Handling. Depending on the order value the cost will be between $ 7.90 and $ 15.00 according to the following scale:
| Total of Order | Postage Cost | | Orders up to $30 | $7.90 | | $30.01 - $40.00 | $10.00 | | $40.01 - $50.00 | $12.00 | | $50.01 - $70.00 | $13.50 | | Orders over$70.01 | $15.00 |
- Our Postage & Handling cost is calculated as an average on all our shipments. Some of the items we ship are small, some are delivered within Sydney - others are heavy furniture items that have to be shipped from Sydney to Tasmania or Broome. Due to this fact, on some orders a customer may pay more or less than the actual postage. In the long run though, this will even out. It would be impossible for us at this stage to calculate postage exactly for each parcel depending on weight, size and delivery address.
- The charge also covers the costs for replacing items being sent back to us, e.g. to be exchanged to a different size. We do not charge anything for this. Return parcels are covered by our Reply Paid service (see details under Returns Policy) and for replacements sent out by us we do not charge any postage.
- Finally, in addition to the charges by Australia Post our charge also includes the handling at the warehouse to pack the items and prepare them for shipping. These costs affect our operation (as opposed to a retail shop) and we have to pass them on to our customers.
|
Back to top
|
Order Status
Please note our normal processing will take about 5 working days with parcels then being dispatched via Australia Post. Depending on their location most of our customers in Australia will receive their goods from an online order within 2 weeks. However, please understand that this is subject to certain variables that are not always in our control. In some cases an order may take a bit longer. If you are waiting for an order placed about three weeks ago and would like to check on the status of this order, please contact our Hotline on 02-9979 0283 or contact us via email by clicking here.
The following details will help us track the order: name and address used for this order, date order was placed, order placed online, by phone or mail, payment type, verification if payment has already been debited. |
Back to top
|
Payment Options
Online: When paying online you can use either a credit card (Visa or Mastercard) or pay via an existing account with Paypal.
Payal is a leader in online payment solutions operating in more than 100 countries worldwide. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more information on Paypal please refer
to Paypal Australia,
Mail: If you prefer to place your order by mail, please send your form with cheque, Australia Post money order or your credit card details (Visa / Mastercard) to the address on the order form.
Phone/ Fax: for orders placed by phone or fax please provide us with your credit card details (Visa or Mastercard). |
Back to top
|
Paypal
Payal is a leader in online payment solutions operating in more than 100 countries worldwide. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
For more information on Paypal please refer to Paypal Australia |
Back to top
|
Out-of-Stock Items
If some of the items in your order are temporarily out of stock, we will send the available items first and ship the other items as soon as they become available. We will not charge any additional postage in this case. If you cannot wait, you may cancel any item from your order at anytime before it is shipped and we will process a refund for this item. Simply send an e-mail to Customer Service and include your full name, address details and if available customer/order or tracking number.
Items that have permanently sold out will be removed from our website. |
Back to top
|
Free Gift Policy
As we appreciate your business we will include a gift with every order valued above a threshold clearly indicated on our website or in our catalogue - usually $ 60 or more (before postage & handling). The current gift is displayed on our WebPages. When ordering online it is added automatically to your shopping cart once you reach the relevant threshold.
Is it possible to change the free gift?
As we order the gifts in bulk, we cannot exchange the gift for other items in our catalogue. However, subject to availability, you may request a free gift item from a previous catalogue when placing your order over the phone. Please note that for online orders the relevant gift is clearly shown and cannot be changed due to the automatic processing.
Why is there a minimum order value to get a gift?
The required minimum order threshold to receive the gift is clearly shown on our website or in our catalogues. Please understand that all our items are attractively priced. If we included a gift with every order irrespective of the order value, the cost to us would be prohibitive. |
Back to top
|
Problems with our Website
If you encounter any difficulties navigating our website or need any assistance in entering your data, please contact our specialist team via our contact form and of them will be happy to guide you through the various steps. |
Back to top
|
Why don't you answer my emails?
This is most likely due to a misconfigured spam filter or an account incorrectly set up.
We also notice some emails bouncing as the customer's inbox is full.
When you register on our site, we ask you to provide your email address. Please check that the email address you used is valid and correct. In particular please check if your email requires a suffix .au. Some popular international email providers like hotmail and gmail end without the .au suffix ( joebloke@hotmail.com instead of joebloke@hotmail.com.au.)
We are happy to communicate via email and will usually respond to all inquiries within 24 hours. We provide for some system generated emails to confirm account registrations, account amendments and orders. If you use a spam filter it is important that you ensure that our emails reach your inbox. Please add us to your whitelist as otherwise any responses to your queries or system generated emails will not reach you. Emails will come from either form2035 or customerservice and will show the domain brightlife.com.au.
If you use any software that requires active validation on our part, please note that we are unable to provide this service, though most of these programs will allow you to manually add our email addresses to your whitelist.
While we do not use email for marketing purposes at present, we may provide special offers or discounts to our customers in future. If we do so, any email will provide for an option to opt-out of this type of marketing. We will not provide your email address to third parties. |
Back to top
|
Delivery Times before Christmas
Please note that deliveries may take longer in the two weeks prior to Christmas. While we process any order as quick as possible (usually within 48 hours), Australia Post advises that deliveries via the network will be affected by a higher than normal volume. Depending on delivery locations (within Sydney or across the continent), parcels will have to be dispatched between 12 December and 18 December to be delivered prior to Christmas. Please consider this when placing your order. |
Back to top
|
Operating Hours during the Christmas Holidays
Operating Hours over the Holiday Period: Please note that our warehouse is closed during the holidays and will reopen on January 5th 2009. All orders received from Dec 18th will only be dispatched once the warehouse resumes normal operations on 5th January. Our call centre can be reached on Monday 22nd and Tuesday 23rd of December as well as on Monday 29th December, Tuesday 30th December 2008 and Friday, 2 January 2009.
Normal operations will resume on Monday, 5th January 2009.
|
Back to top
|
Hotmail & MSN Live Accounts
Please note that unfortunately Hotmail and MSN Live will place our emails into your Junk Mail folder. If you write to us using a Hotmail or MSN Live email account, please check your Junk/Spam Folder as we always reply to emails. Please then mark our email as safe to prevent future corresponcende being filed incorrectly under Junk Mail. Mail filed there will be deleted automatically after 10 days. |
Back to top
|
How to Register
Registration is quick and simple and has many benefits. Just click on the "My Account" button at the top of any page and follow the instructions after clicking "New Customer". You will notice that some information is mandatory as it helps us processing your order. Some details like your phone number are optional though we recommend providing them to allow us assisting you if necessary. In order to minimise processing problems, please try to follow the examples provided on that page. |
Back to top
|
Benefits of Registration
Once you register with us, your details will be kept securely for your future shopping. You can manage an address book with shipping details for yourself, family or friends and don't have to re-enter these details every time. You can check your order history and any items placed into your shopping cart will remain there for later shopping if you decide not to proceed immediately. |
Back to top
|
Order History
Your order history will show records of previous online orders. Please note that orders placed by mail or over the phone will not show up here. If you do require information regarding this type of order please call our hotline or contact us via the contact form |
Back to top
|
Change of Personal Information
As a registered member you can change your details easily by logging into to your account and accessing the details in the "My Account module". Here you can change your address, phone or email details, your residential or various shipping addresses and your password. |
Back to top
|
Shopping Cart
Visitors can place items placed in the shopping cart . However these are not stored from one shopping session to the next. Only registered customers have the benefit to leave items in the shopping cart and to return to this at a later stage without having to look for these items again. |
Back to top
|
Payment Processing
You can pay online using either your credit card (Visa or Mastercard) or via Paypal.
Once you confirm the order on our website, you will be transferred for payment to Paypal and their secure payment gateway. On the first payment page you have the choice of using an existing paypal account or your normal credit card. If you do not have a paypal account, please look for the question: "Don't have a Paypal account? No problem, continue checkout" and click the hyperlink.
Either way Paypal will be processing your payment using the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution. |
Back to top
|
100% Guarantee
We are very proud of the items we sell and stand by them. Consequently we are happy to offer a comprehensive 6-month guarantee on every product. Some special products like our LP Turntable/Radio and Blood Pressure Monitors even have an extended warranty of 12 months to give you that little bit of extra security. Either way, if for any reason you are not completely satisfied during the time of the guarantee we will replace the item in question or refund your purchase price in full. No questions asked! If the size is wrong, the colour does not match your outfit or you just expected something different - no worries, we are happy to replace or refund. For us at Brightlife, your satisfaction is our first priority. |
Back to top
|
Easy Returns
Please return any item to our Reply Paid Postbox - details are provided on the invoice. We would appreciate if you used the original packing or if no longer available ensure appropriate packing so that the item is not damaged in shipment. Please include a copy of your invoice or your name, address and contact details and let us know if you prefer a replacement or refund. |
Back to top
|
Cancellation of Orders
If you would like to cancel an order, please contact us as soon as possible. We will try hard to assist you but once processing of your order has begun, changes may be difficult or impossible. Please call us or email us with your full name and address details and any customer or tracking number if available. We will try to stop the item from being sent out and arrange for a refund of the item in question.
Only orders not yet dispatched can be cancelled. If the item has already been sent, you can always return the parcel using the reply paid return address and a refund will be processed upon receipt of the return. |
Back to top
|
International Orders
We regret that at this time we are unable to deliver internationally. All of our products are sent out via Australia Post and come with a money- back guarantee. If any item is unsuitable, our customers can always return the goods for a full refund or replacement. Unfortunately we could not possibly offer this type of guarantee when shipping goods overseas. In addition our postage and handling charges are based on domestic fees. Shipping overseas would incur considerable additional costs that would be difficult to justify compared to the actual price of the items. |
Back to top
|
Physical Stores or Showroom
Bright Life Australia is set up to provide Australian customers in every state and territory with their products via its regular catalogue or via our online website. All orders are dispatched from our warehouse and fulfilled in cooperation with Australia Post. Consequently at this point we do not have any showroom or facility to receive customers. Please note however that all our products come with a 6- or 12-month guarantee. If any item proves to be unsuitable due to size, style or any other reason, we offer a replacement or refund at your choice. |
Back to top
|
Information on Magnets
For centuries many people have believed in the benefits of magnets and their effectiveness in helping relieve muscle pain and stiffness. However, since there is no scientific proof to support these claims, it is up to you to determine if our magnetic products work for you. Please note that our comprehensive guarantee applies and we are happy to refund any items returned to us within the guarantee period.
Bright Life does not claim that this prodcut will cure any injury, nor should it be used as a substitute for medical care. Magnets are not recommended for use by pregnant women or people with pacemakers or other electrical implants. |
Back to top
|
Order From a Catalogue
We are publishing a new catalogue approximately every 6-8 weeks and usually some of the catalogues are overlapping as they are inserted in magazines or mailed out at different times.
Our website normally reflects the current main campaign and due to the free gift advertised can only reflect one catalogue at a time.
If you cannot find an item on our website advertised in a catalogue, please contact us using our contact form and if the item possibly from an older catalogue is still available, we will be happy to upload this to our website for your benefit. |
Back to top
|
Request a catalogue
If you prefer to browse through a printed catalogue, we are happy to send you our latest issue. Please use our Catalogue Request module for this purpose. |
Back to top
|
Orderform
If you prefer to mail your payment to us and require an order form, you can download an order form here and print it. Please note that the order form will be blank and has to be completed manually just like any order form in our catalogues. |
Back to top
|
Send us an E-mail
You can contact us by using our contact form - normally you should receive a response within 6 working hours, if the information is not readily available we will get back to you within 24 hours.
Please do not send us any attachments unless previously discussed as emails with attachments may be discarded by our Spam guard. |
Back to top
|
Call our Hotline
Our operators are ready to take your call on 02-9979 0283 from 09.00 AM to 5.00 PM Monday to Friday. |
Back to top
|
Send us a Letter
Please post orders or general correspondence to Bright Life Australia Pty Ltd, PO Box 183, Mona Vale, NSW 1660 |
Back to top
|
Send us a Fax
You can reach us by fax on 02-9979 7750 |
Back to top
|
Sales Inquiries
Please contact us by email via our contact form |
Back to top
|
Email Communication & Spam
We are happy to communicate via email and will usually respond to all inquiries within 24 hours. We provide for some system generated emails to confirm account registrations, account amendments and orders. If you use a spam filter it is important that you ensure that our emails reach your inbox. Please add us to your whitelist as otherwise any responses to your queries or system generated emails will not reach you. Emails will come from either form2035 or customerservice and will show the domain brightlife.com.au.
If you use any software that requires active validation on our part, please note that we are unable to provide this service, though most of these programs will allow you to manually add our email addresses to your whitelist.
We will not send you unsolicited email, so you do not have to worry about any spam coming from our website. We will not provide your email address to third parties either. |
Back to top
|
Privacy Policy
Bright Life Australia respects your privacy and is fully supportive of the "National Privacy Principles"
Our customers are our most important asset. Consequently rest assured that our policies and procedures are set up to facilitate a pleasant shopping experience. This includes handling all data we collect from our customers securely and with full regard to the relevant legislation.
Bright Life Australia collects a limited amount of personal information required to provide an excellent shopping experience. We ask you for details like title, name, address and phone numbers. This information is used to send you goods ordered, to contact you with respect to existing orders or queries or send you our catalogues. In addition we keep records of transactions in order to answer your queries or honour our comprehensive product guarantees.
Any personal information that you give us is private. We will never release personal information to persons or entities without your explicit consent except under the following clearly specified rules:
- We need to share your information in order to provide the product or service you have requested. In this respect we may need to send your information to companies that are contracted to Bright Life Australia e.g. mailing houses, warehouse/fulfillment companies, couriers, service providers (e.g. assemblers, repairers, IT), web developers, marketing agencies (in all these cases our agents are bound by specific confidentiality and non-disclosure agreements).
- We are required or authorised by law to disclose the information.
- Occasionally, we may facilitate offers from reputable companies that have interesting products and services. We provide these companies with your name and address details for a once-only mailing. These companies are not permitted to retain any customer information unless you have then specifically expressed interest in their products or services.
Opt-Out
If, for any reason, you would like to be removed either from our mailing list or have your name restricted to Bright Life catalogue mailings, please let us know. You may contact us via our contact form, phone us on 02-96611005, send a fax to 02-96611006 or write a note to Bright Life Australia, PO Box 806, Maroubra, NSW 2035.
Under the National Privacy Principles we will provide you with access to any of your personal information we hold. Should you wish to access your personal information, please contact our Privacy Officer on 02-96611005. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part. If you know that some of your information has changed (eg. if you changed your address), please contact us by using our contact form or by phone on 02-96611005 so we can make the change.
More information about the Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at http://www.privacy.gov.au.
Use of Cookies on Bright Life's website
A cookie is an alphanumeric string of identifier that Bright Life transfers to the cookie file of the browser on your computer hard disk. With the use of cookies, we can better serve you and/or maintain your information across multiple pages within or across one or more sessions. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences).
If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites then you may not be able to gain access to all of the content and facilities in this website.
Two types of cookies are used on this website:
Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.
Persistent Cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies cannot be used by themselves to identify you.
Examples of how we use Cookies on our site and what information we collect
Session Cookies
- To allow you to carry information across pages of our site and avoid having to re-enter information, such as logging in for every page.
- To authenticate your access to certain areas of the Site, such as the My Account section.
- During the shopping process so that we can remember your selections.
Persistent Cookies
To monitor traffic levels and flows through the Site and to compile anonymous, aggregated statistics that allow us to understand how users use our site, and to help us improve the structure of our website. We cannot identify you personally in this way.
Third Party Cookies
To determine and track site traffic coming in from advertisement banners placed on third parties websites.
Disabling / Enabling Cookies
The latest releases of all browsers have a "cookie filter" imbedded in the Privacy settings.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features on our site if cookies acceptance have been disabled completely.
Whilst currently we are only using cookies in the ways we have stated above, new cookies will be implemented as necessary in order to better serve you. In this case any modifications will be stated on our Privacy Page. |
Back to top
|
Credit Card Security
Our online payments are being processed by Paypal.
Payal is a leader in online payment solutions operating in more than 100 countries worldwide. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
For more information on Paypal please refer to Paypal Australia |
Back to top
|
