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Bright Life Australia respects your privacy and is fully supportive of the "National Privacy Principles"
Our customers are our most important asset. Consequently rest assured that our policies and procedures are
set up to facilitate a pleasant shopping experience. This includes handling all data we collect from our customers
securely and with full regard to the relevant legislation.
Bright Life Australia collects a limited amount of personal information required to provide an excellent
shopping experience. We ask you for details like title, name, address and phone numbers. This information is used
to send you goods ordered, to contact you with respect to existing orders or queries or send you our catalogues. In
addition we keep records of transactions in order to answer your queries or honour our comprehensive product guarantees.
Any personal information that you give us is private. We will never release personal information to persons or
entities without your explicit consent except under the following clearly specified rules:
- We need to share your information in order to provide the product or service you have requested.
In this respect we may need to send your information to companies that are contracted to Bright Life
Australia e.g. mailing houses, warehouse/fulfillment companies, couriers, service providers (e.g.
assemblers, repairers, IT), web developers, marketing agencies (in all these cases our agents are bound
by specific confidentiality and non-disclosure agreements).
- We are required or authorised by law to disclose the information.
- Occasionally, we may facilitate offers from reputable companies that have interesting products and
services. We provide these companies with your name and address details for a once-only mailing. These companies
are not permitted to retain any customer information unless you have then specifically expressed interest in
their products or services.
Opt-Out
If, for any reason, you would like to be removed either from our mailing list or have your name restricted to
Bright Life catalogue mailings, please let us know. You may contact us via our contact form, phone us
on 02-96611005, send a fax to 02-96611006 or write a note to Bright Life Australia, PO Box 183, Mona Vale, NSW 1660.
During the registration & ordering process you have the option to
register for email promotions. From time to time we will email you
offering special promotions like "free postage", a discount or an
additional free Gift. If you do not want to receive information on
these deals, you can untick the relevant box to prevent this type of
communication. Each promotional email also contains a link to have
further emails discontinued if so desired.
Under the National Privacy Principles we will provide you with access to any of your personal information we hold.
Should you wish to access your personal information, please contact our Privacy Officer on 02-96611005. For most
requests, your information will be provided free of charge, however we may charge a reasonable fee if your request
requires a substantial effort on our part. If you know that some of your information has changed (eg. if you changed
your address), please contact us by using our contact form or by phone on 02-96611005 so we can make the
change.
More information about the Privacy law and the National Privacy Principles is available from the Federal Privacy
Commissioner at http://www.privacy.gov.au.
Use of Cookies on Bright Life's website
A cookie is an alphanumeric string of identifier that Bright Life transfers to the cookie file of the browser on your computer hard disk. With the use of cookies, we can better serve you and/or maintain your information across multiple pages within or across one or more sessions. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences).
If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites then you may not be able to gain access to all of the content and facilities in this website.
Two types of cookies are used on this website:
Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.
Persistent Cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies cannot be used by themselves to identify you.
Examples of how we use Cookies on our site and what information we collect
Session Cookies
- To allow you to carry information across pages of our site and avoid having to re-enter information, such as logging in for every page.
- To authenticate your access to certain areas of the Site, such as the My Account section.
- During the shopping process so that we can remember your selections.
Persistent Cookies
To monitor traffic levels and flows through the Site and to compile anonymous, aggregated statistics that allow us to understand how users use our site, and to help us improve the structure of our website. We cannot identify you personally in this way.
Third Party Cookies
To determine and track site traffic coming in from advertisement banners placed on third parties websites.
Disabling / Enabling Cookies
The latest releases of all browsers have a "cookie filter" imbedded in the Privacy settings.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features on our site if cookies acceptance have been disabled completely.
Whilst currently we are only using cookies in the ways we have stated above, new cookies will be implemented as necessary in order to better serve you. In this case any modifications will be stated on our Privacy Page.
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