Frequently Asked Questions
How to Order?
All of our items are calculated to offer our customers the best possible price. In addition we have to recover the costs for dispatching the goods to our customers. After calculating the total value of items ordered, we add a charge for Postage & Handling. Depending on the order value the cost will be either $ 10 or $ 15.00 according to the following scale:
|Total of Order||Postage Cost|
|Orders up to $40||$10.00|
|Orders over $40.01||$15.00|
- Our Postage & Handling cost is calculated as an average on all our shipments. Some of the items we ship are small, some are delivered within Sydney - others are heavy furniture items that have to be shipped from Sydney to Tasmania or Broome. Due to this fact, on some orders a customer may pay more or less than the actual postage. In the long run though, this will even out. It would be impossible for us at this stage to calculate postage exactly for each parcel depending on weight, size and delivery address.
- In addition to the charges by Australia Post our charge also includes the handling at the warehouse to pack the items and prepare them for shipping. These costs affect our operation (as opposed to a retail shop) and we have to pass them on to our customers.
Please note our normal processing will take about 5 working days with parcels then being dispatched via Australia Post. Depending on their location most of our customers in Australia will receive their goods from an online order within 2 weeks. However, please understand that this is subject to certain variables that are not always in our control. In some cases an order may take a bit longer. If you are waiting for an order placed about three weeks ago and would like to check on the status of this order, please contact our Hotline on 02-9979 0283 or contact us via email.
The following details will help us track the order: name and address used for this order, date order was placed, order placed online, by phone or mail, payment type, verification if payment has already been debited.
How to pay by card on Brightlife?
Online: When paying online you can use either a credit card (Visa or Mastercard) or pay via an existing account with Paypal.
If you prefer to pay by Credit Card (Visa or Mastercard), please click on the relevant Credit Card button appearing during the checkout process. You will be transferred securely to the processing page with ANZ charging your credit card on our behalf.
Alternatively, you can pay via an existing account with Paypal.
Paypal is a leader in online payment solutions operating in more than 100 countries worldwide. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more information on Paypal please refer
to Paypal Australia,
Mail: If you prefer to place your order by mail, please send your form with cheque, Australia Post money order or your credit card details (Visa / Mastercard) to the address on the order form.
Phone/ Fax: for orders placed by phone or fax please provide us with your credit card details (Visa or Mastercard).
Payal is a leader in online payment solutions operating in more than 100 countries worldwide. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
For more information on Paypal please refer to Paypal Australia
Out of stock items
What happens after my order is successfully canceled? How do I get refunds? (For Buyers)
If some of the items in your order are temporarily out of stock, we will send the available items first and ship the other items as soon as they become available. We will not charge any additional postage in this case. If you cannot wait, you may cancel any item from your order at anytime before it is shipped and we will process a refund for this item.
How to Register?
Registration is quick and simple and has many benefits. Just click on the "My Account" button at the top of any page and follow the instructions after clicking "New Customer". You will notice that some information is mandatory as it helps us processing your order. Some details like your phone number are optional though we recommend providing them to allow us assisting you if necessary. In order to minimise processing problems, please try to follow the examples provided on that page.
Benefits of Registration
Once you register with us, your details will be kept securely for your future shopping. You can manage an address book with shipping details for yourself, family or friends and don't have to re-enter these details every time. You can check your order history and any items placed into your shopping cart will remain there for later shopping if you decide not to proceed immediately.
If you also register for email promotions, as a preferred customer you will receive from time to time receive information on special deals like discounts, sales, free gifts or free shipping.
Your order history will show records of previous online orders. Please note that orders placed by mail or over the phone will not show up here.
Change of Personal Information
As a registered member you can change your details easily by logging into to your account and accessing the details in the "My Account module". Here you can change your address, phone or email details, your residential or various shipping addresses and your password.
We are very proud of the items we sell and stand by them. Consequently we are happy to offer a comprehensive 6-month guarantee on every product. Either way, if for any reason you are not completely satisfied during the time of the guarantee we will replace the item in question or refund your purchase price in full (postage being an external component is excluded). No questions asked! If the size is wrong, the colour does not match your outfit or you just expected something different - no worries, we are happy to replace or refund. For us at Brightlife, your satisfaction is our first priority.
Please return any item to the address provided on the invoice. We would appreciate if you used the original packing or if no longer available ensure appropriate packing so that the item is not damaged in shipment. Please include a copy of your invoice or your name, address and contact details and let us know if you prefer a replacement or refund.
Cancellation of Orders
If you would like to cancel an order, please contact us as soon as possible. We will try hard to assist you but once processing of your order has begun, changes may be difficult or impossible. We will try to stop the item from being sent out and arrange for a refund of the item in question.
Only orders not yet dispatched can be cancelled. If the item has already been sent, you can always return the parcel to the address specified on the invoice and a refund will be processed upon receipt of the return.
Please note that we reserve the right to cancel any order without notice for any reason. If we do so, any payment will be refunded immediately.
Order From a Catalogue
We are publishing a new catalogue approximately every 6-8 weeks and usually some of the catalogues are overlapping as they are inserted in magazines or mailed out at different times.
Our website normally reflects the current main campaign and due to the free gift advertised can only reflect one catalogue at a time.
Request a catalogue
If you prefer to browse through a printed catalogue, we are happy to send you our latest issue.
If you prefer not to use our online service, there are 3 other easy ways to place an order with us.
Click here to view and print an order form.
Send us an E-mail
Please do not send us any attachments unless previously discussed as emails with attachments may be discarded by our Spam guard.
Call our Hotline
Our operators are ready to take your call on (02) 9979 0283 from 09.00 AM to 5.00 PM Monday to Friday.
Send us a Fax
You can reach us by fax on (02) 9979 0283
Email Communication & Spam
We are happy to communicate via email and will usually respond to all inquiries within 24 hours. We provide for some system generated emails to confirm account registrations, account amendments and orders. If you use a spam filter it is important that you ensure that our emails reach your inbox. Please add us to your whitelist as otherwise any responses to your queries or system generated emails will not reach you. Emails will come from either form2035 or customerservice or customersupport and will show the domain brightlife.com.au.
If you use any software that requires active validation on our part, please note that we are unable to provide this service, though most of these programs will allow you to manually add our email addresses to your whitelist.
From time to time we may email a newsletter with special offers or discounts to customers who have signed up for this benefit. If you no longer want to receive this type of promotions, please follow the instructions within the email to unsubsribe or contact us via the contact form. We will not send you unsolicited email, so you do not have to worry about any spam coming from our website. We will not provide your email address to third parties either.
1. What Personal Information Do We Collect
We will only ask for personal information relevant to our business relationship with you. So when you purchase one of our products, we may ask for:
- Your name, address and contact details
- Your email address
- Other information necessary to complete your purchase, such as your credit card details
We will not ask you for sensitive personal information, which includes such things as religious views, personal health information, political opinions or sexual preferences.
2. Why Do We ask For Personal Information
The main reason for collecting personal information is to assist us to provide you with the product you want. We may use the information for other reasons, such as telling you about other products or services we think may interest you, or helping us run our business, for example to train our staff or to develop new products and services.
Credit Card Security
All credit card payments are being processed via ANZ Bank using a secure gateway and encryption. Please note that the payment process is being done outside of our server and consequently we do not have access to your credit card details, nor do we store them for online orders.