Frequently Asked Questions

Shopping Online

How to order online

1) Search at the top of the page using key words, ID number, or browse the site for the items you would like to buy

2) When you are on the product page enter in the quanity you would like and click the orange 'Add to Cart'

3) Click on the blue 'shopping bag icon' at the top right of the page to review your order, including the delivery fee

4) Click the orange “Proceed to Checkout” and enter your delivery details or select 'Ship Here' on your saved addresses if you have an account

5) Click orange “Review and Pay” and enter your payment details

6) Choose to pay by credit/debit card, PayPal,and securely enter your details, the click the orange 'Place Order'

7) Once payment has been confirmed, your order number will appear (write this down), you will also receive an email with your order confirmation number, if you have an account this will be saved to your order  history.

Can I order offline?

Yes, you can order offline by mailing in a Brightlife order from. Click here to download the form.

Filling out the form, follow the number shown on the form:

1) Fill in your personal details in full (Name and Address)

2) Fill in your mobile/phone number and email address

3) Fill in the product list (Product name, Item #, Colour, Size, Price, QTY, Total)

- The product number can be found on the online product page just under the product name (Item Number) or in the description.

4) Add up the total cost

5) Add the shipping cost that applies:

Order up to $40 - $10 Shipping

Orders over $40.01 - $15 Shipping

6) Add up the grand total (Merchandise total + Shipping Cost)

7) Payment (IMPORTANT: DO NO SEND CASH)

Either make a cheque/money order payable to Bright-Life Australia Pty Ltd

or

Charge to your Visa/Mastercard (Fill out card number and card holder's name)

8) Mail the order form together with payment in an evelope and send it to:

BRIGHT LIFE AUSTRALIA PTY. LTD.

P.O Box 183, Mona Vale, NSW 1660

What happens after I place my order?

>After you place your order you will receive an order confirmation email (make sure to check your junk/spam email folders)

>We will try to secure your items within 2-3 business days

>Once secured and packed, we will ship out the item via AusPost or other couriers.

 

Order Status

Your confirmed order will first show a status of PROCESSING while it is waiting to be processed by our warehouse inventory system.

Once your order has been confirmed and imported into our inventory system your order will show a status COMPLETED.

At this time your order is in the process of being picked and packed and preparing to be sent to you.

Normally orders take between 1-3 days to be despatched to you, but may take up to 10 days or longer subject to stock availability. If your order is affected by a long delay we will contact you by phone, email, or mail advising the ETA. 

Occasionally some items cannot be fulfilled due to supply issues. If your item over-sells or cannot be fulfilled we will let you know and provide you with a refund for the purchase price of the product, and including shipping and handling charges if there aren't any other items on your order.

If you are waiting for an order that is delayed or potentially lost in transit please phone us on 02-9979 0283 or contact us via email at customersupport@brightlife.com.au

The following details will help us track the order: name and address used for this order, date order was placed, order placed online, by phone or mail, payment type, verification if payment has already been debited.

Payment options

When paying online you can use either a credit card (Visa or Mastercard) or pay via an existing account with Paypal. 

Credit cards (Visa & Mastercard) may also be used to shop by phone.

If you do not wish to pay with Credit Card or Paypal you may send for your order via regular post using the order form supplied in your catalogue. You may also download and print the order form via this link

Paypal

Payal is a leader in online payment solutions operating in more than 100 countries worldwide. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
For more information on Paypal please refer to Paypal Australia

Out of stock items

What happens after my order is successfully canceled? How do I get refunds? (For Buyers)

If some of the items in your order are temporarily out of stock, we will send the available items first and ship the other items as soon as they become available. We will not charge any additional postage in this case. If you cannot wait, you may cancel any item from your order at anytime before it is shipped and we will process a refund for this item.

Which device and web browser should I use?

Our website works on mobile, tablet, desktop and laptop.

We recommend using the latest versions of iOS, Android, Windows and macOS along with the latest Chrome, Internet Explorer, Firefox or Safari web browsers. Using the latest versions will give you a faster and smoother experience.

If you’re experiencing problems using a mobile or tablet device, please try a desktop or laptop computer.

Do I need an account to place an order?

No, you can place an order as a Guest user. However we recommend creating a Brightlife account as it will save you time when next shopping with us online.

Your Account

How to Register?

Registration is quick and simple and has many benefits. Just click on the "My Account" button at the top of any page and follow the instructions after clicking "New Customer". You will notice that some information is mandatory as it helps us processing your order. Some details like your phone number are optional though we recommend providing them to allow us assisting you if necessary. In order to minimise processing problems, please try to follow the examples provided on that page.

Benefits of Registration

Once you register with us, your details will be kept securely for your future shopping. You can manage an address book with shipping details for yourself, family or friends and don't have to re-enter these details every time. You can check your order history and any items placed into your shopping cart will remain there for later shopping if you decide not to proceed immediately.

If you also register for email promotions, as a preferred customer you will receive from time to time receive information on special deals like discounts, sales, free gifts or free shipping.

Order History

Your order history will show records of previous online orders. Please note that orders placed by mail or over the phone will not show up here.

Change of Personal Information

As a registered member you can change your details easily by logging into to your account and accessing the details in the "My Account module". Here you can change your address, phone or email details, your residential or various shipping addresses and your password.

How to change your password?

1) Log into your account by clicking 'My Account' in the top right hand corner and enter your account login details

2) Once logged in you should automatically be directed to the 'My Dashboard' page, if you haven't been directed to this page, click 'My Account' in the top right hand corner again

3) On the 'My Dashboard' page click 'Account Information' on the left hand menu

4) On the 'Account Information' page you will see a checkbox at the bottom that says 'Change Password', click that checkbox

5) Fill in your 'Current Password' and proceed to fill out your new password in 'New Password' and 'Confirm New Password'

6) Click Save, you will then see a bright green box stating 'You saved the account information', your password is now updated.

 

*You will recieve an email that your password has been changed

How to change your email?

1) Log into your account by clicking 'My Account' in the top right hand corner and enter your account login details

2) Once logged in you should automatically be directed to the 'My Dashboard' page, if you haven't been directed to this page, click 'My Account' in the top right hand corner again

3) On the 'My Dashboard' page click 'Account Information' on the left hand menu

4) On the 'Account Information' page you will see a checkbox at the bottom that says 'Change Email', click that checkbox

5) Enter your new email into the 'New Email' box and enter your 'Current Password'

6) Click Save, you will then see a bright green box stating 'You saved the account information', your password is now updated.

 

*You will recieve an email that your email has been changed

I forgot my password

If you've forgotten your password follow these steps to reset it.

1) Click 'My Account' on the top right corner of the page

2) Below where you would enter your login details you will see small text asking 'Forgotten your password? Click here to reset it'. Click 'Click Here'

3) After clicking you will be directed to the 'Forgot Your Password' page, enter you account email and click 'SEND INSTRUCTIONS'

4) You will recieve an email in your personal inbox with the subject 'Bright Life Password Reset', open the email, and click the text 'Set a New Password'

5) You will be directed to webpage labeleld 'Create an Account', ignore the name of the page, enter in a new password into 'New Password' box and then 'Confirm New Password'

6) Click 'Set a New Password'

 

 

Shipping

How can I track my order?

*You must be registered with AusPost using your Brightlife account email or mobile number to recieve tracking details (Click HERE to register)

Once your product(s) have been dispatched from our warehouse, you will receive an email or text with a link to your tracking information if you are registered with AusPost (Click HERE to register before ordering) using the same email or mobile number on your Brightlife account.

Please allow up to 24 hours for your tracking number to be active.

Note: Oversized items are sent with a courier

Shipping Charges

We price all products for you at the best possible price. Unless otherwise specified or advertised, a Postage & Handling carge is calculated based on the grand total value for the items purchased according to the table below.

Total of Products Postage Cost
Orders up to $40.00 $10.00
Orders over $40.01 $15.00

 

Our Postage & Handling cost is calculated as an average on all our shipments. Some of the items we ship are small and delivered locally and others may be large/heavy and shipped to remote areas.

Most orders are shipped via Australia Post eParcel Safe Drop service in one delivery. Some bigger orders are shipped separately within multiple parcels, or in part by courier services. These orders are shipped on the same day but may arrive at the destination over multiple days.

What are your delivery timeframes?

Orders will be dispatched within 2-3 business days from our warehouse. Please allow 10-14 days for delivery with AusPost Australia wide.

If your order is urgent please contact us on (02) 9979 0283 and ask for help.

 

Can I change my delivery address after my order has been placed?

No, you can't change your delivery address online but you can contact us on (02) 9979 0283 for any changes within a reasonable amount of time.

 

I didn't pick up my package, and it's been returned to Brightlife. What happens now?

If your order is undeliverable and returned to Brightlife our staff will contact you through email or phone to ogranise future delivery.

Will I have to sign?

No, you will not need to sign for your order with Auspost. AusPost will use the 'Safe Drop' method, leaving the package in a discreet and safe spot if possible. If there is no safe place for the package a card will be left in your mailbox with instructions to pick the package up from the post office within 30 days.

*Oversized items will need to be signed for as they are sent with couriers

Exchanges, Returns, and Cancellations

100% Guarantee

We are very proud of the items we sell and stand by them. Consequently we are happy to offer a comprehensive 6-month guarantee on every product. Either way, if for any reason you are not completely satisfied during the time of the guarantee we will replace the item in question or refund your purchase price in full (postage being an external component is excluded). No questions asked! If the size is wrong, the colour does not match your outfit or you just expected something different - no worries, we are happy to replace or refund. For us at Brightlife, your satisfaction is our first priority.

Easy Returns

Please return any item to the address provided on the invoice. We would appreciate if you used the original packing or if no longer available ensure appropriate packing so that the item is not damaged in shipment. Please include a copy of your invoice or your name, address and contact details and let us know if you prefer a replacement or refund.

Cancellation of Orders

If you would like to cancel an order, please contact us as soon as possible. We will try hard to assist you but once processing of your order has begun, changes may be difficult or impossible. We will try to stop the item from being sent out and arrange for a refund of the item in question. 
Only orders not yet dispatched can be cancelled. If the item has already been sent, you can always return the parcel to the address specified on the invoice and a refund will be processed upon receipt of the return.

Please note that we reserve the right to cancel any order without notice for any reason. If we do so, any payment will be refunded immediately.

Missing an item

I received part of my order. When am I getting the rest?

Your order may arrive in multiple packages. Tracking information will be sent to you if you are registerd with AusPost, Check 'How can I check my order' on how to do this.

If you are missing an item from your order and don't have multiple packages please contact our staff on (02) 9979 0283 for assitance. 

Our Catalogues

Order From a Catalogue

We are publishing a new catalogue approximately every 6-8 weeks and usually some of the catalogues are overlapping as they are inserted in magazines or mailed out at different times.
Our website normally reflects the current main campaign and due to the free gift advertised can only reflect one catalogue at a time.

Request a catalogue

If you prefer to browse through a printed catalogue, we are happy to send you our latest issue.

Order Form

If you prefer not to use our online service, there are 3 other easy ways to place an order with us.

 

Click here to view and print an order form.

 

 

Order Changes

An item in my order has been cancelled. Why?

Unfortunately, this will happen if we haven’t been able to secure all items in your order or have run out of stock.

You’ll be contacted by email or called as soon as possible and we’ll refund you,using your original payment method, or the item will be sent to you once it's back in stock.

Can I change or cancel my order after ordering?

Yes, if your payment has processed you will need contact our staff on (02) 9979 0283 and they will help you your order.

Contact Us

Send us an E-mail

Please do not send us any attachments unless previously discussed as emails with attachments may be discarded by our Spam guard.

Call our Hotline

Our operators are ready to take your call on (02) 9979 0283 from 09.00 AM to 5.00 PM Monday to Friday.

Send us a Fax

You can reach us by fax on (02) 9979 0283

Email Communication & Spam

We are happy to communicate via email and will usually respond to all inquiries within 24 hours. We provide for some system generated emails to confirm account registrations, account amendments and orders. If you use a spam filter it is important that you ensure that our emails reach your inbox. Please add us to your whitelist as otherwise any responses to your queries or system generated emails will not reach you. Emails will come from either form2035 or customerservice or customersupport and will show the domain brightlife.com.au. 
If you use any software that requires active validation on our part, please note that we are unable to provide this service, though most of these programs will allow you to manually add our email addresses to your whitelist.
From time to time we may email a newsletter with special offers or discounts to customers who have signed up for this benefit. If you no longer want to receive this type of promotions, please follow the instructions within the email to unsubsribe or contact us via the contact form. We will not send you unsolicited email, so you do not have to worry about any spam coming from our website. We will not provide your email address to third parties either.

Privacy & Security

Privacy Notice

1. What Personal Information Do We Collect

We will only ask for personal information relevant to our business relationship with you. So when you purchase one of our products, we may ask for:

  • Your name, address and contact details
  • Your email address
  • Other information necessary to complete your purchase, such as your credit card details

We will not ask you for sensitive personal information, which includes such things as religious views, personal health information, political opinions or sexual preferences.

2. Why Do We ask For Personal Information

The main reason for collecting personal information is to assist us to provide you with the product  you want. We may use the information for other reasons, such as telling you about other products or services we think may interest you, or helping us run our business, for example to train our staff or to develop new products and services.

Credit Card Security

All credit card payments are being processed via ANZ Bank using a secure gateway and encryption. Please note that the payment process is being done outside of our server and consequently we do not have access to your credit card details, nor do we store them for online orders.

Spend over $60 to qualify for:

Deal of the Day

  1. 50% off
    Image 1
    Battery Operated Engraver Pen
    50% Off
    Offer Expires in

    Save On Deal $5.00
    Special Price $4.95 Regular Price $9.95
    Buy Now
Copyright ©2019 Bright Life Australia - Powered by BrightLife    |    ABN 90 081 217 601 - Bright Life Australia, PO Box 183, Mona Vale, NSW 1660, Australia
Login
Create Account